MIAOWU is committed to 100% customer satisfaction. If our products don’t meet your expectations, you may return your purchase within 30 days from the delivery date.

Cancellation

MIAOWU accepts order cancellations before the product is shipped. If the order is canceled, you will receive a full refund.

If the order has already been processed, a small fee may be deducted from the refund amount to cover costs incurred during the interception of the order.

We cannot cancel orders once they have been shipped. If your order has already shipped, we will refund your payment as soon as we receive and inspect the returned item(s). Once approved, refunds will be processed within 14 business days.

30-Day Money-Back Guarantee

Undamaged products may be returned for a refund for any reason within 30 days of receiving the product.

  • Customers are responsible for return shipping costs. MIAOWU can provide a return shipping label for a £50 deduction from your refund.
  • Cat litter is not eligible for returns or refunds.
  • Opened purifying liquid refills, desiccants, filters, and trash bags, as well as used cat litter mats, pet brushes, and toys, are non-returnable and non-refundable.
  • Returns must include all accessories.
  • MIAOWU will cover shipping costs for returns due to product quality issues. For returns unrelated to product quality, customers will need to cover the shipping costs.
  • All products should be cleaned prior to return. Units returned in unclean conditions may incur a £50 cleaning fee, which will be deducted from the refund.
  • Returns may be rejected if they do not meet the above requirements.

Refunds will be issued within 7–10 business days after MIAOWU receives the returned item(s). If payment was made via debit or credit card, it may take up to 30 days for the refund to process.

If you purchased your MIAOWU product through a third-party retailer, you must coordinate the return directly with that retailer.

Instruction

For product quality issues, please email miaowu.uk@gmail.com to initiate the return process. Once confirmed, we will provide a prepaid return shipping label. Please ensure that all returns are shipped to MIAOWU’s designated return address.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email notification. You will also be informed of the approval or rejection of your refund.

If approved, your refund will be processed within 14 business days, and a credit will be applied to your original payment method (e.g., credit card, PayPal, or other payment methods). You will receive an email confirmation once the refund has been processed.